An incident was reported concerning a problem found in the Elasticsearch production database, which has been classified as a SEV2 severity and is affecting customer-facing services. The incident was flagged by JP Cheung after receiving an alert via Slack. As steps to address the issue, JP completed the role assignments and updated the relevant summaries, while additional tasks, such as checking the cluster health API, remain to be assigned. The incident began on January 24, 2025, at 9:14 PM UTC.