An incident was reported involving an issue with the `elasticsearch-prod` service, which has caused a SEV2 severity level disruption. The incident was triggered by an alert from Slack shortly before it was officially reported by JP Cheung, who is currently serving as Commander. To address the problem, JP Cheung has completed tasks to update the rootly summary and assign roles, while Andre King is tasked with checking the cluster health API. No further follow-ups have been noted.