An incident was reported involving an issue in the Elasticsearch production environment, classified as a SEV2 severity and affecting customer-facing services. The incident was initially triggered by an alert from Slack, and action items have been outlined, including checking the access cluster health API which is assigned to Andre King. JP Cheung is serving as the Commander of the incident response and has completed initial tasks such as updating the summary and ensuring role assignments. The status of the incident is currently "Started."
- Severity: SEV2 - Services: elasticsearch-prod - @Incident Types: Cloud, Customer Facing - Root Cause Analysis: What caused this incident