An incident with a SEV2 severity affecting the `elasticsearch-prod` service was reported by JP Cheung, who is also serving as the Commander. The incident, which started on December 17, 2024, at 9:14 PM UTC, remains unresolved, and actions have been taken to update the incident summary and assign roles, while checking the access cluster health API has been assigned to Andre Yang.
- Severity: SEV2 - Services: elasticsearch-prod - @Incident Types: Cloud, Customer Facing - Root Cause Analysis: What caused this incident