The incident report details that the elasticsearch-prod service is currently experiencing an overload issue, affecting customers. The incident was triggered by an alert received via Slack and was reported by JP Cheung, who is also serving as the Commander. So far, action items have been completed, including updating the rootly summary and ensuring roles are assigned, while Mark Grod is tasked with checking the access cluster health API to aid in resolution. The incident began on February 21, 2025, at 7:26 PM UTC.