Our website is down for some folks

Incident Report for Rootly Demo

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 23, 2026 - 14:33 PDT

**Alert ID: 2d914dea-02c6-43e2-8f64-a3efe9ee36b8**
**Number: INC0010048**
**Title: Our website is down for some folks **
**Short Description: Our website is down for some folks **
Priority: 4
Urgency: High (Immediate attention required, with severe impact.)
State: 1
Opened At: 2025-06-20 15:40:31
Status: triggered

[View Incident](https://dev225920.service-now.com/now/nav/ui/classic/params/target/incident.do?sys_id=c0080f7883522210eab06260ceaad398&sysparm_record_target=incident&sysparm_record_row=1&sysparm_record_rows=78&sysparm_record_list=ORDERBYDESCnumber)

Posted Jun 20, 2025 - 08:40 PDT

This incident affects: Checkout.