An issue has been identified with the `elasticsearch-prod` service, categorized as a SEV2 incident that began on November 25, 2024. JP Cheung reported the incident, and though no customers have been mentioned as affected, it is classified as customer-facing. The incident was triggered by an alert from Slack. Actions taken so far include updating the /rootly summary and ensuring roles are assigned, both managed by JP Cheung, while Andre King has been tasked with checking the access cluster health API.