An issue was reported with the `elasticsearch-prod` service, classified as a SEV2 incident affecting customer-facing operations. The incident was triggered by an alert from Slack at 5:13 PM UTC on November 26, 2024, and is currently being managed by JP Cheung, who is the Commander for the incident. Action items include updating the summary and ensuring roles are assigned, both completed by JP Cheung, while a check on the access cluster health API is pending and assigned to Andre King.