An incident was reported by JP Cheung regarding an issue affecting the elasticsearch-prod service, classified as severity SEV2, due to an alert received via Slack. The incident started on September 18, 2024, at 8:14 PM UTC, and has currently not been resolved. So far, JP Cheung has ensured that roles are assigned and updated the summary, while Jamie Baker is tasked with checking the access cluster health API. There are no follow-ups noted at this time.