A SEV1 incident has been reported concerning an issue with the `elasticsearch-prod` service, affecting customers and traced back to a problem with database access. The incident was triggered by an alert posted on Slack and was reported by JP Cheung, who completed tasks to ensure roles were assigned and update the summary, while Andre King was assigned to check the access cluster health API. Further follow-ups and tasks are still pending, and no scribe has been assigned to document the incident.
- Severity: SEV1 - Services: elasticsearch-prod - @Incident Types: Cloud, Customer Facing - Root Cause Analysis: What caused this incident