A SEV2 incident involving the elasticsearch-prod service was reported by JP Cheung on October 1, 2024, at 1:40 PM UTC, affecting customer access. The incident is currently in progress, with JP Cheung serving as the Commander while updating the summary and assigning roles, and Purvai Nanda tasked with checking the access cluster health API to aid in resolution. There are no follow-up actions noted at this time.