An incident has been reported concerning a problem with the `elasticsearch-prod` service, classified as SEV2 and currently ongoing. JP Cheung is managing the incident, having discovered it through a Slack alert. Actions taken include updating the summary and ensuring role assignments, with tasks assigned to Andre King to check the access cluster health API. The incident started on January 16, 2025, at 1:18 PM UTC, and is customer-facing, potentially impacting service availability for users.