An incident was reported involving a SEV2 issue affecting the `elasticsearch-prod` service, which has implications for customer-facing operations. The incident was triggered by an alert in Slack, leading JP Cheung to assume the role of Commander to manage the situation. Actions taken so far include updating the summary and ensuring role assignments, while Andre King is tasked with checking the health of the access cluster API. The status of the incident remains ongoing as of now.
- Severity: SEV2 - Services: elasticsearch-prod - @Incident Types: Cloud, Customer Facing - Root Cause Analysis: What caused this incident