An incident has been reported affecting the `elasticsearch-prod` and `customer-postgresql-prod` services due to an unknown root cause, impacting customer access and functionality. The incident started on April 14, 2025, at 1:08 PM UTC, and JP Cheung has taken the lead as the Commander to address the situation. Action items include checking the cluster health API and updating the incident summary, with no executive sponsor or postmortem owner currently assigned.