An issue was identified impacting the `elasticsearch-prod` service, categorized as a SEV2 incident and affecting customers. The incident was triggered by an alert received via Slack at 5:13 PM UTC on January 17, 2025. JP Cheung, who reported the incident, is currently serving as the Commander overseeing the situation, with tasks completed to update summaries and ensure roles are assigned. Andre King is assigned to check the access cluster health API as part of the ongoing resolution efforts.