An incident was reported by JP Cheung at 4:20 PM UTC on September 6, 2024, involving an issue with the elasticsearch-prod service, categorized as SEV2 and impacting customers. As of now, the team is investigating the defined impact of the problem, with action items completed by JP Cheung, including updating the summary and assigning roles, while Nicole Bodzewski is tasked with checking the access cluster health API.