Customer Checkouts down to 0

Incident Report for Rootly Demo

Resolved

The checkout outage has been resolved. A rollback of portal-svc from v4.82.1 to v4.82.0 was completed at 3:32 PM PDT. Checkout is fully restored and operating normally. We apologize for the disruption — approximately 26,000 checkout attempts were affected during the 3:12–3:31 PM PDT window. A full post-incident review is underway.
Posted Apr 20, 2026 - 12:26 PDT