A SEV2 incident was reported by JP Cheung regarding an issue with the `elasticsearch-prod` service, which has begun impacting customers since it started on September 18, 2024. The incident was triggered by an alert from Slack and JP Cheung is currently acting as Commander while no Scribe has been assigned. Action items that have been completed include updating the summary and ensuring roles are assigned, while checking the access cluster health API remains a task to be done.