An incident was reported by JP Cheung regarding an issue with the `elasticsearch-prod` service, classified as a SEV2 severity level, which is currently affecting customers. The incident was triggered by an alert in Slack at 3:39 PM UTC on September 24, 2024. As part of the resolution efforts, tasks include checking the access cluster health API, assigned to Andre King, while JP Cheung has completed updating the rootly summary and ensuring roles are assigned.