An incident has been reported affecting the `elasticsearch-prod` service, categorized as a customer-facing issue with severity level SEV2, which began on September 20, 2024, at 1:48 PM UTC. The incident was triggered by an alert from Slack, and JP Cheung is acting as the Commander overseeing the response. Initial tasks have included updating the incident summary and ensuring roles are assigned, while Andre King has been tasked with checking the access cluster health API. Follow-up actions are pending as the incident progresses.